https://service-profit-chain-mode-heg3je.jellypod.comPowered by Jellypod (https://www.jellypod.com)Wed, 15 Jul 2026 01:25:48 GMTThu, 28 May 2026 16:22:39 GMTyesa796abc7-769c-4073-9118-3a2a32d485f8Linda NelmsWelcome to today’s podcast, where we dive into the Service Profit Chain Model and discover how great organizations turn employee satisfaction into customer loyalty and business success. We’ll explore the powerful connection between motivated employees, exWelcome to today’s podcast, where we dive into the Service Profit Chain Model and discover how great organizations turn employee satisfaction into customer loyalty and business success. We’ll explore the powerful connection between motivated employees, exceptional service, and long-term profitability, while sharing real-world examples of how companies create lasting value through strong customer relationships. This episode will provide insight into what truly drives organizational performance. (Powered by Jellypod)episodicLinda Nelmsfeed+f1affcc5@podcasts.jellypod.comfalsehttps://service-profit-chain-mode-heg3je.jellypod.com/episodes/31b12496-7b4c-4b00-ac19-76ec8d9d39bd31b12496-7b4c-4b00-ac19-76ec8d9d39bdThu, 28 May 2026 17:02:52 GMT1Explore how internal service quality, employee empowerment, and smart operations create better customer experiences that drive loyalty and profitability. This episode breaks down the value equation, NPS, and the virtuous cycle that turns satisfied teams into long-term business growth.

]]>Linda NelmsExplore how internal service quality, employee empowerment, and smart operations create better customer experiences that drive loyalty and profitability. This episode breaks down the value equation, NPS, and the virtuous cycle that turns satisfied teams iExplore how internal service quality, employee empowerment, and smart operations create better customer experiences that drive loyalty and profitability. This episode breaks down the value equation, NPS, and the virtuous cycle that turns satisfied teams into long-term business growth.false00:07:59full